EMS: Good Customer Service is Essential

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Chief, Bruce Evans, of Upper Pine River Protection Districts,  understands the importance of good customer service.  As a pre-hospital leader, he knows EMS patient satisfaction starts with hiring the right people that are dedicated, caring and empathetic. Individuals that come to work every day prepared to provide outstanding clinical care, while focusing on creating a great patient experience for every single patient they encounter.


Read the full article here: https://www.firehouse.com/ems/article/21077580/ems-good-customer-service-is-essential

About MHR

Since 1996 MHR Billing Services has allowed Michigan EMS organizations to focus on what they really care about – helping people in their time of need. Our highly trained medical billing staff, who are certified ambulance coders, has over 100 years of medical billing experience with over 50 years of ambulance billing expertise. MHR has built a reputation for providing the most meticulous and comprehensive ambulance billing services in the EMS community today. When other billing companies stop, we go the extra mile to ensure you receive the maximum reimbursement allowable by providing extensive follow-up so nothing gets left behind.

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